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Privacy Policy

Effective date: May 1, 2025
DriveLabs · 1055 West Georgia Street, Suite 1700, Vancouver, BC V6E 4N7, Canada
Business Number: 839472651RC0002 · Email: [email protected]

DriveLabs ("we," "us," or "our") is committed to protecting the privacy and personal information of individuals who interact with our AI innovation lab services, website, and related platforms. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada, including the British Columbia Personal Information Protection Act (PIPA) where applicable.

For general information about privacy rights in Canada, visit the Office of the Privacy Commissioner of Canada at priv.gc.ca.

1. Accountability

DriveLabs is responsible for personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with PIPEDA. You may contact our Privacy Officer at:

  • Email: [email protected]
  • Address: 1055 West Georgia Street, Suite 1700, Vancouver, BC V6E 4N7, Canada
  • Phone: +1 604 555 2917

2. Identifying Purposes

We collect personal information for the following purposes:

  • Providing AI innovation lab services, including sprint packages, prototype development, experiment validation, and R&D partnerships
  • Processing enquiries, consultation requests, and service agreements
  • Communicating with clients and prospective clients about our lab services
  • Operating and improving our website and digital platforms
  • Complying with legal and regulatory obligations under Canadian federal and provincial law
  • Analytics and performance measurement of our services and website (with consent where required)

We will identify the purposes for which personal information is collected at or before the time of collection.

3. Consent

We obtain meaningful consent for the collection, use, and disclosure of personal information, except where permitted or required by law. Consent may be express (e.g., checking a box, submitting a form) or implied (e.g., providing information in the context of a lab service enquiry).

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.

4. Limiting Collection

We collect only personal information that is necessary for the identified purposes. Information we may collect includes:

  • Contact information: name, email address, phone number, company name, job title
  • Business information: team size, budget range, solution preferences, experiment requirements
  • Technical information: IP address, browser type, device information, cookies, and usage data
  • Communication records: messages, consultation notes, and correspondence
  • Lab data: experiment configurations, dataset metadata, and validation results processed as part of our services (under separate service agreements)

5. Limiting Use, Disclosure, and Retention

We use personal information only for the purposes for which it was collected, unless you provide additional consent or use is permitted or required by law.

We do not sell personal information. We may disclose personal information to:

  • Service providers who assist in delivering our lab services (under confidentiality agreements)
  • Professional advisors (legal, accounting) as necessary
  • Government authorities when required by Canadian law

We retain personal information only as long as necessary to fulfil the identified purposes or as required by law. When no longer needed, information is securely destroyed or anonymised.

6. Accuracy

We take reasonable steps to ensure personal information is accurate, complete, and up to date. You may request corrections to your personal information by contacting our Privacy Officer.

7. Safeguards

We implement appropriate physical, organisational, and technical safeguards to protect personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification. These include encryption, access controls, secure data centres, and employee training on privacy practices.

8. Openness

We make information about our privacy policies and practices readily available. This Privacy Policy is published on our website and may be requested in alternative formats.

9. Individual Access

You have the right to access your personal information held by DriveLabs and to challenge its accuracy and completeness. To make an access request, contact our Privacy Officer. We will respond within 30 days as required by PIPEDA.

We may charge a reasonable fee for providing access, where permitted by law, after informing you of the approximate cost.

10. Challenging Compliance

You may challenge our compliance with PIPEDA by contacting our Privacy Officer. We will investigate all complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

11. Cookies and Tracking

Our website uses cookies to enhance user experience and analyse site traffic. Essential cookies support basic site functionality. Analytics cookies help us understand how visitors interact with our lab services pages.

You may manage cookie preferences through your browser settings. Our cookie banner allows you to accept or decline non-essential cookies. For details, see Section 11 of this policy or contact our Privacy Officer.

12. Cross-Border Transfers

Some service providers may process personal information outside Canada. When this occurs, we ensure appropriate contractual safeguards are in place and inform you where required by PIPEDA.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact

For privacy-related questions or requests, contact our Privacy Officer:

  • Email: [email protected]
  • Address: 1055 West Georgia Street, Suite 1700, Vancouver, BC V6E 4N7, Canada
  • Phone: +1 604 555 2917